Subject: Tech Support Candidate - Faizan Khan
From: Faizan Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 08:06:46 -0500

| | Tech Support Test

Name | Faizan Khan
E-mail | [email-masked]
Phone Number | (+91) 9654696331
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Maharani Bagh Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Edunetwork Pvt.ltd | Senior System Admin | 31/12/2020 | 31763
Previous Employer 1 | IAP company Pvt ltd | Network Support L2 | 19/07/2017 | 15160
Previous Employer 2 | Alpha one Technocrats Pvt ltd | Network engineer | 15/12/2016 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First Step : Will check our internet connection, if it is proper.

Then Second : I will check DNS & Gateways ping.if I will get ping there, then reset the browsers proxy and cached data.

Then Third : If after doing this internet will not work then will check on Incognito browsers mode.

Fourth : Will check other websites if those working or not ? Then if all working then ndtv website has some issue.

Thanks.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 - Open a Bluetooth to both the device.
2 - Mark it discoverable on the other device you want to connect with your phone.
3 - Search Bluetooth device name by your phone .
4 - One you get the device name on your mobile screen just pair it with other one.
There might be passkey send to other device that this device wants to connect with you via Bluetooth.

Just put the passkey on other device and get it connect.

What according to you makes you a good candidate for customer service or technical support job? | Because I have experience in handling them also I am good enough to support the new users who don't even know to run the device like : Laptop, desktop,phones and other electronics devices.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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