Subject: Tech Support Candidate - Akshay Pal
From: Akshay Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 08:05:37 -0500

| | Tech Support Test

Name | Akshay Pal
E-mail | [email-masked]
Phone Number | (+91) 7000707183
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gwalior m.p
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro infotech partner payroll | Hand holder | Working | 28000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I am try network cable and router and and network administrator to chek and troubleshooting of network single
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First open mobile bluetooth setting and speakers bluetooth connect to mobile bluetooth
What according to you makes you a good candidate for customer service or technical support job? | Good candidate for customer service is solving of all type of problem like network problem and application related issues  time to time chek system update and windows updating support customer user friendly
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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