Subject: Tech Support Candidate - OM PAL
From: OM PAL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 07:32:20 -0500

| | Tech Support Test

Name | OM PAL
E-mail | [email-masked]
Phone Number | (91) 8222888675
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | FARIDABAD
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | QUESS CORPORATION | IT EXECUTIVE | 15 JANUARY2020 | 30 K
Previous Employer 1 | 3 IINFOTECH | DESKTOP SUPPORT ENGINEER | | 22K
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | FIRST THING TO CHECK THE NETWORK CABLE ,THEN TRY TO CHECK GATEWAY THEN CHECK CORRECT SITEAND THEN CHECK THE PERMISSION FOR THE DESIRED SITE.IF NOT TRUSTED SITE THEN LIST IT AS TRUSTED SITE.ONLY FOR A NORMAL COMPUTER USER NOT FOR A DOMAIN USER
Please list the steps to connect a Bluetooth speaker to your mobile phone. | FIRST SWITCH ON THE BLUETHOOT SPEAKER THEN  MAKE THE MOBLE BLUETHOOTH ON , SEARCH THE AVIALABLE BLUETHOOT DEVICES IN  MOBILE BLUETHOOT CONNECTIN  THEN CONNECT AND ENJOY THE HEADPHONE
What according to you makes you a good candidate for customer service or technical support job? | I WILL TRY TO SOLVE THE ISSUE ON PRIORITY AND WILL GIVE THE MOST APPROPRIATE SOLUTION .
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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