Subject: Tech Support Candidate - Abhishek kumar Dubey
From: Abhishek kumar Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 07:31:46 -0500

| | Tech Support Test

Name | Abhishek kumar Dubey
E-mail | [email-masked]
Phone Number | (+91) 9113182465
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sector 15
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IMSI staffing pvt ltd | Desktop support engineer | NA | 16500
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | 1st I will check my network connectivity along with DNS suffix. Then I will check the proxy or firewall if that is  blocking that url.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on Bluetooth device.
2. Turn on bluetooth in mobile phone.
3. Search for available device.
4. Tap to connect available device.
5. Pair connection.

What according to you makes you a good candidate for customer service or technical support job? | I have good knowledge of handling customer and having good troubleshooting skills. I am passionate about my work and learn new things in daily life.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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