Subject: Tech Support Candidate - Vikas Kumar
From: Vikas Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 06:17:20 -0500

| | Tech Support Test

Name | Vikas Kumar
E-mail | [email-masked]
Phone Number | (+91) 9155889959
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gtb nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Quillhash technologies | Desktop support engineer | 30november | 25k
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of I will check my device is connected to internet or not, if I confirmed that my device is connected to internet.
Secondly, I make sure that website server is down or not, If I confirmed that website is not down than, I will take another step to troubleshoot this problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Open setting on phone, Touch and hold Bluetooth .
2.Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
3.Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job?

1.Have good communications skill.
2.Have good analytical skill.
3.Have good problem solving skill.
4.should be a good listener.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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