Subject: Fwd: Tech Support Candidate - Kaushal Rawal
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Sat, 19 Dec 2020 10:53:37 +0000

First round

Sent from my iPhone

Begin forwarded message:

From: Kaushal Rawal <[email-masked]>
Date: 19 December 2020 at 00:09:34 GMT+5:30
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Subject: Tech Support Candidate - Kaushal Rawal
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Kaushal Rawal
E-mail  [email-masked]
Phone Number    (91) 9811565973
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Paschim vihar , New Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HCL technologies        Senior Analyst          30000
Previous Employer 1     Microweb Solutions      Senior Technical support associate              25000
Previous Employer 2     Navigant Technologies   Customer support executive              20000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all, I will check my internet connection.
Secondly, I will check www.ndtv.com on a different machine to check if it is working on a different machine or not.
Thirdly, I will add the site in Trustworthy section
Fourth, I will to rename the host file.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1) Turn on Bluetooth on Mobile phone.
2) Look for the Bluetooth speaker name in mobile phone
3) Pair the device.
What according to you makes you a good candidate for customer service or technical support job? 1) Active listening skills
2)  Excellent organisational skills
3) Strong communication skills
4) Strong customer service skills
5) A good knowledge of how software and operating system works
6) Strong problem solving skills
On a scale of 1 - 5 please rate your fluency in spoken English  5