Subject: Fwd: Tech Support Candidate - Rajnish Kumar
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Sat, 19 Dec 2020 10:35:02 +0000

First round

Sent from my iPhone

Begin forwarded message:

From: Rajnish Kumar <[email-masked]>
Date: 19 December 2020 at 11:42:22 GMT+5:30
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Subject: Tech Support Candidate - Rajnish Kumar
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Rajnish Kumar
E-mail  [email-masked]
Phone Number    (91) 7033465720
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Bihar
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA
Previous Employer 1     Capgemini technology services India limited     Associate consultant    November 2018   46000
Previous Employer 2     Jv global       Trainer March 2020      60000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. First of all I ll check my internet connectivity.
2. Then I ll copy the URL and run in another tab.
3. I ll click on internet icon there I ll get trouble shot option.i ll click on it and it ll start detecting the issue.
4. Other options is that I ll click on Network setting.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      On the mobile tooth device and also enable the blue tooth option on phone. Then phone will detect the blue tooth device then I ll paired it.
What according to you makes you a good candidate for customer service or technical support job? I ll be a good candidate for customer ya technical support because I feel I have quality to first understand the customer problem and take all the details / history from the customer . Then I ll use knowledge to provide them adequate solution.

Also I have tech knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English  4