Subject: Fwd: Tech Support Candidate - Dhruv Hasija
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Sat, 19 Dec 2020 10:27:11 +0000

Doubt he is good but do first round nd see

Sent from my iPhone

Begin forwarded message:

From: Dhruv Hasija <[email-masked]>
Date: 19 December 2020 at 13:01:11 GMT+5:30
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Subject: Tech Support Candidate - Dhruv Hasija
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Dhruv Hasija
E-mail  [email-masked]
Phone Number    (+91) 8447749433
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Sonipat
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
aws, sql
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        DXC Technology  Product Developer       NA      40,000
Previous Employer 1     Renoivison Pvt Ltd      IT Executive    11 Jan 2020     16,400
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  . I will check my Internet connectivity.
. Restart my Browser
. Check the entered URL
Please list the steps to connect a Bluetooth speaker to your mobile phone.      . Turn on speaker bluetooth
. Turn on mobile phone bluetooth
. Search for speaker from mobile to pair
. After pairing connectivity will setup
What according to you makes you a good candidate for customer service or technical support job? . Good Experience.
. Polite & Confident
. Communication
. Understand coustomer issues
. Follow up
On a scale of 1 - 5 please rate your fluency in spoken English  4