Subject: Fwd: Tech Support Candidate - Arif Khan
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Sat, 19 Dec 2020 10:24:12 +0000

First round

Sent from my iPhone

Begin forwarded message:

From: Arif Khan <[email-masked]>
Date: 19 December 2020 at 13:07:22 GMT+5:30
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Subject: Tech Support Candidate - Arif Khan
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Arif Khan
E-mail  [email-masked]
Phone Number    (91) 9555155869
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Mayur vihar ph-3 ND-96
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Etisalat        Associate       29th Sep 2020   6588AED
Previous Employer 2     Iyogi   Technical support engineer      18th Jan 2016   32000INR
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First we will check internet to open other website. And then check same website on other browser. And then we will cleanup and optimize browser and scan computer with malware and then reboot system and check website to open if in case still not open then we will check that website in safe mode. And then reboot system in clean boot. And check anti virus.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First you should turn on your bluetooth of speaker and then turn on bluetooth on mobile and scan and pair with speaker and it will connect and enjoy it .
What according to you makes you a good candidate for customer service or technical support job? I have good experience with local and international client and I also worked in UAE for network support which give me edge .
On a scale of 1 - 5 please rate your fluency in spoken English  4