Subject: Fwd: Tech Support Candidate - Saurav Raj
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Sat, 19 Dec 2020 10:22:00 +0000

Salary seems very high, not sure what is the tech experience, do first round and judge

Sent from my iPhone

Begin forwarded message:

From: Saurav Raj <[email-masked]>
Date: 19 December 2020 at 14:09:22 GMT+5:30
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Subject: Tech Support Candidate - Saurav Raj
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Saurav Raj
E-mail  [email-masked]
Phone Number    (+91) 9718415550
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Ghaziabad
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Cefnogi Solutions Pvt Ltd       HR Manager      31/05/2020      65000
Previous Employer 1     DSY Global      Team Leader     31/07/2013      25000
Previous Employer 2     Wipro   CCE     5/07/2012       10000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all I will check the internet connection.Then I will see that the date and time has been updated or not.After that I will open the other website and see whether it is working or not. If the other website doesn't works then I will check the proxy settings.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First of all I will switch on the bluetooth of my mobile then I will scan the bluetooth device there it will show the bluetooth of speaker.I need to simply click on it and connect.
What according to you makes you a good candidate for customer service or technical support job? I am a good listener. I have professionalism.J hold a good experience in customer service with a sound technical knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English  5