Subject: Tech Support Candidate - Taufique Khandwawala
From: Taufique Khandwawala <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 05:21:14 -0500

| | Tech Support Test

Name | Taufique Khandwawala
E-mail | [email-masked]
Phone Number | (+91) 8755152872
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
Cyber Security

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Happy | Cyber Security Specialist | 31-12-2020 | 40,000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 : check internet connectivity
Step 2 : refresh tab
step 3 : Check error code
step 4 : Run diagnostics and troubleshoot
step 5 : apply the needed settings
step 6 : restart browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1: turn on bluetooth of the speaker and mobile
2: go to bluetooth settings of the phone and search of nearby bluetooth devices
3: Find the name of your speaker's bluetooth
4: Connect to the required buletooth device
5: Speaker is connected to mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | My past experience, knowledge and qualifications.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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