Subject: Fwd: Tech Support Candidate - HOBIBOR ROHMAN
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Sat, 19 Dec 2020 10:13:59 +0000

First round

Sent from my iPhone

Begin forwarded message:

From: HOBIBOR ROHMAN <[email-masked]>
Date: 19 December 2020 at 14:37:00 GMT+5:30
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Subject: Tech Support Candidate - HOBIBOR ROHMAN
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    HOBIBOR ROHMAN
E-mail  [email-masked]
Phone Number    (+91) 8402003345
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      NA
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
VoIP
Broadband
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        VSSI    Sr Executive    STILL WORKING   30000
Previous Employer 1     Ttec    Sr CCR  16/10/2018      20000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all,I will make sure that my computer or device is connected to the Internet. And if the issue is still there, then I will restart my device once as many basic problems can be solved simply by restarting the device.
Later,  if the problem is not fixed then I will test if the site (www.ndtv.com) is down for everyone, or just me. We  can test a website on any website checker page such as “Down for everyone or just me”.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.Read the Bluetooth speaker user manual in order to setup the speaker to a ‘pairing’ status.
2. On the mobile phone- Drop down the notification panel to show the Bluetooth quick settings panel.
3. Long press the Bluetooth Icon.
4. Turn on the Bluetooth toggle to scan and then select the ready Bluetooth device from the list of devices found after the scan.
. Pair and connect to the Bluetooth speaker.The device will be listed in Blue text under the topic “Paired Devices”.
What according to you makes you a good candidate for customer service or technical support job? I have more than 4 years of experience in two different organisations as Sr CCR. My passion towards learning new things is always on top. Besides, I have strong understanding, technical and management skills which helps me to provide best service to customers.
On a scale of 1 - 5 please rate your fluency in spoken English  4