Subject: Fwd: Tech Support Candidate - Angad Singh Batra
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Sat, 19 Dec 2020 10:12:22 +0000

First round

Sent from my iPhone

Begin forwarded message:

From: Angad Singh Batra <[email-masked]>
Date: 19 December 2020 at 15:13:33 GMT+5:30
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Subject: Tech Support Candidate - Angad Singh Batra
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Angad Singh Batra
E-mail  [email-masked]
Phone Number    (91) 9999251237
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Rajouri Garden, Delhi
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        BT e-Serv India Pvt. Ltd.       Associate IT support engineer   N/A     31,000
Previous Employer 1     HCL Technologies        Analyst 02/2019 21,000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will follow below basic troubleshooting:
- Check if other websites are opening
- If other websites are opening then I will do next step
- Clear Internet explorer caches
- Reset Internet Explorer
- Check proxy settings
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Switch on Bluetooth from phone settings
2. Search for available Bluetooth devices
3. Connect with Bluetooth Speaker
What according to you makes you a good candidate for customer service or technical support job? I have worked with two of the biggest MNCs for more than 4 years in profile of technical support/ IT support which makes me good candidate for this job.
On a scale of 1 - 5 please rate your fluency in spoken English  5