Subject: Tech Support Candidate - Chandan Jaiswal
From: Chandan Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 04:01:32 -0500

| | Tech Support Test

Name | Chandan Jaiswal
E-mail | [email-masked]
Phone Number | (96501) 73841
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Siwan
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture Solutions Pvt lts | Associate | 7th October 2020 | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we check the internet connectivity Wi-Fi or cellular data is on or off> turn on the data or Wi-Fi if it is off > open up the browser > type any link like www.google.com> check if you are able to browse the page> go to the above link and browse.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1. Power on Bluetooth speaker
Step 2. Turn on the Bluetooth of the speaker
Step 3. Turn on the Bluetooth of the mobile phone
Step 4. Search the new device
Step 5. Press the button of bluetooth speaker into pairing mode
Step 6. Accept or give an access to the mobile phone to connect the Bluetooth device
Step 7. Connect the devices

What according to you makes you a good candidate for customer service or technical support job? | A customer service or representative should understand the problem of the customer and take the ownership of the issue to resolve it and guide the customer as per the guidelines.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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