Subject: Tech Support Candidate - Saurav Raj
From: Saurav Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 03:39:15 -0500

| | Tech Support Test

Name | Saurav Raj
E-mail | [email-masked]
Phone Number | (+91) 9718415550
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cefnogi Solutions Pvt Ltd | HR Manager | 31/05/2020 | 65000
Previous Employer 1 | DSY Global | Team Leader | 31/07/2013 | 25000
Previous Employer 2 | Wipro | CCE | 5/07/2012 | 10000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check the internet connection.Then I will see that the date and time has been updated or not.After that I will open the other website and see whether it is working or not. If the other website doesn't works then I will check the proxy settings.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all I will switch on the bluetooth of my mobile then I will scan the bluetooth device there it will show the bluetooth of speaker.I need to simply click on it and connect.
What according to you makes you a good candidate for customer service or technical support job? | I am a good listener. I have professionalism.J hold a good experience in customer service with a sound technical knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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