Subject: Tech Support Candidate - Arif Khan
From: Arif Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 02:37:15 -0500

| | Tech Support Test

Name | Arif Khan
E-mail | [email-masked]
Phone Number | (91) 9555155869
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mayur vihar ph-3 ND-96
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Etisalat | Associate | 29th Sep 2020 | 6588AED
Previous Employer 2 | Iyogi | Technical support engineer | 18th Jan 2016 | 32000INR

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we will check internet to open other website. And then check same website on other browser. And then we will cleanup and optimize browser and scan computer with malware and then reboot system and check website to open if in case still not open then we will check that website in safe mode. And then reboot system in clean boot. And check anti virus.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First you should turn on your bluetooth of speaker and then turn on bluetooth on mobile and scan and pair with speaker and it will connect and enjoy it .
What according to you makes you a good candidate for customer service or technical support job? | I have good experience with local and international client and I also worked in UAE for network support which give me edge .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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