Subject: Tech Support Candidate - Dhruv Hasija
From: Dhruv Hasija <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 02:31:04 -0500

Tech Support
Test

Name

Dhruv
Hasija

E-mail

[email-masked]

Phone Number

(+91) 8447749433

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Sonipat

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
aws, sql

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

DXC Technology

Product Developer

NA

40,000

Previous Employer 1

Renoivison Pvt Ltd

IT
Executive

11 Jan 2020

16,400

Previous Employer 2

NA

NA

NA

NA

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

. I will check my Internet connectivity.

. Restart my Browser

. Check the entered URL

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

. Turn on speaker bluetooth

. Turn on mobile phone bluetooth

. Search for speaker from mobile to pair

. After pairing connectivity will setup

What according to
you makes you a good candidate for customer service or technical support
job?

. Good Experience.

. Polite & Confident

. Communication

. Understand coustomer issues

. Follow up

On a scale of 1 - 5 please rate your fluency in spoken
English

4