Subject: Tech Support Candidate - Gurjant Singh
From: Gurjant Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 02:15:54 -0500

| | Tech Support Test

Name | Gurjant Singh
E-mail | [email-masked]
Phone Number | (+91) 9855089259
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Amritsar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Gurjant Singh | Technical Supporter | 30/July/2020 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i would like to check my internet connection ie working correctly or not ! After that i would check that error(as we know that there are so many 3rror cpuod occur) and troubleshoot to get rid of that error.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | As i am an Android user, Firstly i would go in setting then connections and here i got that Bluetooth option then turn on the bluetooth or simply scroll down tbe notification bar and turn on the bluetooth finally pair that speaker with bluetooth nd connect it.
What according to you makes you a good candidate for customer service or technical support job? | I am an experienced texhnical supporter with great knowledge of computer hardware and software , MS Excel, SQL, World, can troulbleshoot any kind of network.So i think that my experience and confidance would hepl me to do better services at any organisation or company.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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