Subject: Tech Support Candidate - Umesh Kumar
From: Umesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 01:53:31 -0500

| | Tech Support Test

Name | Umesh Kumar
E-mail | [email-masked]
Phone Number | (281403) 7500353799
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mathura
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Prima infosystems pvt ltd | Linux system admin | 31 july 2020 | 26000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we restart
Make sure that internet connection is on or not
Delete cookies
Change the proxy settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on Bluetooth of the device
Scanning
Select which you wants to connect

What according to you makes you a good candidate for customer service or technical support job?

To think your self inthe customet shoes.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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