Subject: Tech Support Candidate - Rajnish Kumar
From: Rajnish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 01:12:16 -0500

Tech Support
Test

Name

Rajnish
Kumar

E-mail

[email-masked]

Phone Number

(91) 7033465720

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Bihar

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

Capgemini technology services
India limited

Associate consultant

November 2018

46000

Previous Employer 2

Jv global

Trainer

March
2020

60000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. First of all I ll check my internet
connectivity.

2. Then I ll copy the URL and run in another tab.

3. I ll click on internet icon there I ll get trouble shot option.i ll click on
it and it ll start detecting the issue.

4. Other options is that I ll click on Network setting.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

On the
mobile tooth device and also enable the blue tooth option on phone. Then phone
will detect the blue tooth device then I ll paired it.

What according to
you makes you a good candidate for customer service or technical support
job?

I ll be a good candidate for customer ya technical support
because I feel I have quality to first understand the customer problem and take
all the details / history from the customer . Then I ll use knowledge to provide
them adequate solution.

Also I have tech knowledge.

On a scale of 1 - 5 please rate your
fluency in spoken English

4