Subject: Tech Support Candidate - Manohar Kumar Jha
From: Manohar Kumar Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 01:10:19 -0500

| | Tech Support Test

Name | Manohar Kumar Jha
E-mail | [email-masked]
Phone Number | (91) 9870429261
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida Sector-44
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fusionnet web services Pvt ltd | NOC Engineer | 8/07/2020 | 15k
Previous Employer 1 | Team computer Pvt ltd. | Desktop support Engineer | 9/3/2018 | 13k
Previous Employer 2 | Akash educational services Pvt ltd | Hardware & Networking Engineer | 5/09/2017 | 12k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

* Internet connection issue.

*Browser issue.

*Specific website issue.

*Extension & Add-on.

*Third party software.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

* Sweep down from top of the screen.

* Touch & hold Bluetooth.

* Tap pair new device.

* Tap the name of the Bluetooth device you want to pair with your device.

* Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | I have a better technical background and I was doing smartwork and hardwork for being successful organization.I know how to handle aggressive customers and resolve his technical issue as soon as possible.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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