Subject: Tech Support Candidate - Siddhartha Chopra
From: Siddhartha Chopra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 01:03:55 -0500

| | Tech Support Test

Name | Siddhartha Chopra
E-mail | [email-masked]
Phone Number | (+91) 8377958956
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Vasundhra, Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | R4 Solutions Inc | IT Service Desk Analyst | NA | 30000
Previous Employer 1 | Vmapp Technologies | Technical Support executive | Nov-2018 | 22000
Previous Employer 2 | Wipro Infotech | IT Service Desk | feb-2017 | 18000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. We will try to check what type of error it is.
We can try to open the same website on other browser.
2. We will check whether it is connected to internet.
3. If not, we will try to fix internet connection and restart the computer to take the changes.
4. We can also check for APIPA.
5. Rest we have to check According to the error.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on bluetooth on the cell phone.
2. Try to build a connection by finding bluetooth device name.
3. Pair the device and whatever you play in mobile phone can be heard on speaker.

What according to you makes you a good candidate for customer service or technical support job? | I have been working in technical support for last 5 years and have grown my skills in this profile.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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