Subject: Tech Support Candidate - Satish Tiwari
From: Satish Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 01:00:15 -0500

| | Tech Support Test

Name | Satish Tiwari
E-mail | [email-masked]
Phone Number | (+91) 9203831705
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Tech Support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | WhiteHat Jr | Tech Support | working now | 50000
Previous Employer 1 | Times Internet | Tech Support | 21 sep 2020 | 35000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

An "Access Denied" error message can occur for one or more of the following reasons:

The folder ownership has changed.
You do not have the appropriate permissions.
The file is encrypted.
Resolution
Windows 8
You may not have ownership of a file or folder
If you recently upgraded your computer to Windows 8 from an earlier version of Windows, some of your account information may have changed. Therefore, you may no longer have ownership of some files or folders. You might be able to resolve this issue by restoring your ownership of the files and folders.

To take ownership of a file or folder, follow these steps:
Press and hold the folder that you want to take ownership of, then tap Properties. (If you are using a mouse, right-click the folder, and then click Properties.)
Tap or click the Security tab, tap or click Advanced, then tap or click Change. If you are prompted for an administrator password or for confirmation, type the password or provide confirmation.
Type the name of the person that you want to give ownership to, and then click Check Names.
Note The account name for the person that you are assigning ownership to is displayed.
Click OK.
If you want this person to be the owner of the files and subfolders that are contained in this folder, select the Replace owner on subcontainers and objects check box.
Click OK.
You may not have the appropriate permissions

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Here’s a quick guide that will run through the steps needed to make sure you won’t have to rely on your smartphone’s speakers anymore:

Go to settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.

What according to you makes you a good candidate for customer service or technical support job? | The learning skills
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |