Subject: Tech Support Candidate - Sonakshi Gupta
From: Sonakshi Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 00:19:51 -0500

| | Tech Support Test

Name | Sonakshi Gupta
E-mail | [email-masked]
Phone Number | (91) 8630889614
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | I energizer | Junior engineer technical support | Na | 22000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check URL
2. Clear all cookies
3. Change proxy settings

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn Bluetooth on or off
Swipe down from the top of the screen.
Tap Bluetooth .
Tip: To save battery, turn off Bluetooth when not in use. Bluetooth is off in Airplane mode.

Step 1: Pair a Bluetooth accessory
Important: Your devices stay paired until you unpair them.

Option 1: Use the Settings app (all Bluetooth accessories)
Option 2: Use notifications (Fast Pair accessories only)
Step 2: Connect
Swipe down from the top of the screen.
Make sure Bluetooth is turned on.
Touch and hold Bluetooth .
In the list of paired devices, tap a paired but unconnected device.
When your phone and the Bluetooth device are connected, the device shows as "Connected."
Configure, unpair, or rename a Bluetooth accessory
Unpair, rename, or pick actions for a Bluetooth accessory
Change your phone or tablet's Bluetooth name
Related articles
Fix Bluetooth problems
Share a mobile connection via Bluetooth
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Network & connection settings
Connect to Wi-Fi networks on your Android device
Connect through Bluetooth on your Android device
Share a mobile connection by hotspot or tethering on Android
Connect to a virtual private network (VPN) on Android

What according to you makes you a good candidate for customer service or technical support job? | An excellent communication
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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