Subject: Tech Support Candidate - Satish Tiwari
From: Satish Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 00:09:52 -0500

| | Tech Support Test

Name | Satish Tiwari
E-mail | [email-masked]
Phone Number | (+91) 8839989948
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - advance
Hardware - Advanced
Speakers & Audio
Tech Support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | WhiteHat Jr | Tech Support | | 50000
Previous Employer 1 | Times Internet | Tech Support | 21 Sep 2020 | 35000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Issue 1: You receive an "Access Denied" error message or a similar message.
Issue 2: You cannot access, change, save, or delete files and folders.
Issue 3: You cannot open a file or folder after you install a new version of Windows.

An "Access Denied" error message can occur for one or more of the following reasons:

The folder ownership has changed.
You do not have the appropriate permissions.
The file is encrypted.
Resolution
Windows 8
You may not have ownership of a file or folder
If you recently upgraded your computer to Windows 8 from an earlier version of Windows, some of your account information may have changed. Therefore, you may no longer have ownership of some files or folders. You might be able to resolve this issue by restoring your ownership of the files and folders.

To take ownership of a file or folder, follow these steps:
Press and hold the folder that you want to take ownership of, then tap Properties. (If you are using a mouse, right-click the folder, and then click Properties.)
Tap or click the Security tab, tap or click Advanced, then tap or click Change. If you are prompted for an administrator password or for confirmation, type the password or provide confirmation.
Type the name of the person that you want to give ownership to, and then click Check Names.
Note The account name for the person that you are assigning ownership to is displayed.
Click OK.
If you want this person to be the owner of the files and subfolders that are contained in this folder, select the Replace owner on sub containers and objects check box.
Click OK.
You may not have the appropriate permissions
Issues that you experience when you try to access files and folders may be related to permissions. Permissions are rules that determine whether you can access or change files and folders. To check permissions on a file or folder, follow these steps:
Press and hold or right-click the file or folder, and then click Properties.
Tap or click the Security tab.
Under Group or user names, tap or click your name to see the permissions that you have.
To open a file, you have to have the Read permission. To change the permissions of a file or folder, follow these steps.

Important You must be logged on as an administrator to change permissions on files and folders.
Press and hold or right-click the file or folder, and then tap or click Properties.
Tap or click the Security tab.
Under Group or user names, tap or click your name to see the permissions that you have.
Tap or click Edit, tap or click your name, select the check boxes for the permissions that you must have, and then click OK.
The file or folder may be encrypted
Encryption can help protect files and folders from unwanted access. You cannot open an encrypted file or folder without the certificate that was used to encrypt it. To determine whether a file or folder is encrypted, follow these steps:
Press and hold or right-click the file or folder, and then tap or click Properties.
Tap or click the General tab, and then tap or click Advanced.
If the Encrypt contents to secure data check box is selected, you have to have the certificate that was used to encrypt the file or folder to be able to open it. In this situation, you should obtain the certificate from the person who created or encrypted the file or folder, or have that person decrypt the file or folder.

Windows 7
You may not have ownership of a file or folder
If you recently upgraded your computer to Windows 7 from an earlier version of Windows, some of your account information may have changed. Therefore, you may no longer have ownership of some files or folders. You might be able to resolve this issue by restoring your ownership of the files and folders.

To take ownership of a file or a folder, follow these steps:
Right-click the folder that you want to take ownership of, then click Properties.
Click the Security tab, click Advanced, then click the Owner tab.
Click Edit.
Note If you are prompted for an administrator password or for confirmation, type the password or provide confirmation.
Click the name of the person that you want to give ownership to.
If you want this person to be the owner of files and subfolders in this folder, select the Replace owner on subcontainers and objects check box.
Click OK.
You may not have the appropriate permissions
Issues that you experience when you try to access files and folders may be related to permissions. Permissions are rules that determine whether you can access or change files and folders. To determine the permissions of the file or folder, follow these steps:
Right-click the file or folder, then click Properties.
Click the Security tab.
Under Group or user names, click your name to see the permissions that you have.
To open a file, you have to have the Read permission. To change permissions on a file or folder, follow these steps.

Important You must be logged on as an administrator to change permissions on files and folders.
Right-click the file or folder, and then click Properties.
Click the Security tab.
Under Group or user names, click your name to see the permissions that you have.
Click Edit, click your name, select the check boxes for the permissions that you must have, and then click OK.
For more information about permissions

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.

What according to you makes you a good candidate for customer service or technical support job? | As per me when I am dealing with my customer only one thing in my mind that is his satisfaction and issue resolution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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