Subject: Tech Support Candidate - Satyarth Tiwari
From: Satyarth Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Dec 2020 13:34:43 -0500

| | Tech Support Test

Name | Satyarth Tiwari
E-mail | [email-masked]
Phone Number | (00) 8384039860
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon sector  12 a
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Globallogic technologies | Analysts | | 40,875
Previous Employer 1 | Accenture | Technical support | Dec2 , 2019 | 24,000
Previous Employer 2 | IBM India | Technical support | May11, 2018 | 17,000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If the website is not opening I'll first check for the internet connection on the bottom right corner of my computer screen ( if connected ) will check for the WiFi.
I will reboot the modem and will check whether the website is opening or not.

If not, then will delete the browsing history, cookies by ctrl+shift+ del .Once deleting will check whether the website can be opened or not.

If not, then will delete the temp files from the pc/ computer. Apprantely, the website should open by now. If in case, the issue still persists will restart the the browser and will check for the issue again .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Switching on the Bluetooth of the mobile and  power on  the speaker.

2) Will now scan the Bluetooth speaker on the active devices on the mobile.

3) Once the mobile device detects the Bluetooth speaker , will eventually connect the speaker and will enjoy the audio
.

What according to you makes you a good candidate for customer service or technical support job?

Customer service is all about servicing the customer in such a way that the customer is delighted. I believe in giving the best experience to our valuable customer by exceptional customer handling and skills.
Customer service is all about our customer's satisfaction. If our customers are satisfied then it's a bang on to us. If not, then we can improve and give our best in terms of amazing customer service.

Everyone has their own charisma and panache. I have my own charm to deal with  platinum customers. I have my own inertia to hit the right chord and deliver my best expertise in handling all types of customers especially irate.

Thanks.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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