Subject: Tech Support Candidate - Shubham Negi
From: Shubham Negi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Dec 2020 10:05:27 -0500

| | Tech Support Test

Name | Shubham Negi
E-mail | [email-masked]
Phone Number | (91) 9958308359
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Haldwani
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
SharePoint,service now,outlook troubleshooting,active directory,java, javascript,css,html,jdbc,SQL,

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl technologies | Senior Analyst | 30/11/2019 | 30,000
Previous Employer 1 | Wipro ltd | Advisor | 15/01/2019 | 17,300
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As a analyst I would first ask the user regarding the error he is getting while opening the website.
First step I would check that the user is connected with internet or not.
If connected then I would ask the user to kindly open the web browser and clear the cache and cookies in it.Then ask him to check that internet is working or not.
If not then I would check that the network driver are updated or not.
If drivers are updated then I would reset the network lan/wan of the system and check if it's working or not.
If not then I would ask the user to restart the system.
If the site is still not accessible then that would mean that the site is blocked by the government and would convey the same to the client.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First switch on the bluetooth of the speaker.
Then open the bluetooth of your mobile and connect it with speaker bluetooth.once connected it would start to work.

What according to you makes you a good candidate for customer service or technical support job? | I am an experienced professionals having an inrich experience to handle client regarding technical support.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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