Subject: Tech Support Candidate - Nivedita Banerji
From: Nivedita Banerji <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Dec 2020 09:54:54 -0500

| | Tech Support Test

Name | Nivedita Banerji
E-mail | [email-masked]
Phone Number | (91) 8882455517
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
Security

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl | Senior analyst | Feb | Na
Previous Employer 1 | Teleperdormance | Technical advisor | Dec 2016 | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check with another browser as it can be an browser issue. If still i face the error i will check with firewall proxy. Suppose i can use it earlier and still cant use it. Then i will delete cache and cookies and try inetcpl.cpl to reset the browser
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on bluetooth speaker make sure it has battery backup . On your phone check with bluetooth settings it has to be switched on . Start a pairing mode with the speaker and check the option to pair with in your phone. Select the option and then check with youtube for test
What according to you makes you a good candidate for customer service or technical support job? | Who has ability to understand what user is trying to say even if the user fall short of words . Have a great listening skills
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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