Subject: Tech Support Candidate - Sanjeet Yadav
From: Sanjeet Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Dec 2020 08:01:52 -0500

| | Tech Support Test

Name | Sanjeet Yadav
E-mail | [email-masked]
Phone Number | (0) 9990629909
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nttdata | technical associate | | 30k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We have lots of troubleshoot point for this issue. Some points as below:
I will check internet connection.
I will clear the cookies history of IE.
I will reset the IE.
I will check the URL on other browser as well.
I will do reboot of system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth on both device(Speaker and mobile phone).
Search speaker name on mobile in bluetooth.
Pair the bluetooth on device.
It will show as connected in bluetooth on mobile.

What according to you makes you a good candidate for customer service or technical support job?

Always tried to resolve problem in less time.
Politely natue with customer
Be professional with customer
Always understand the problem clearly in first way.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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