Subject: Tech Support Candidate - Sourav Das
From: Sourav Das <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Dec 2020 07:01:06 -0500

| | Tech Support Test

Name | Sourav Das
E-mail | [email-masked]
Phone Number | (91) 9038677598
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | IT OPERATION ANALYST | 28.09.2020 | 32850
Previous Employer 1 | Artech info system | Service Provider | 31.07.2017 | 16000
Previous Employer 2 | Wipro Technology | Wasian | 29.04.2016 | 13000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We need to check with the different browser.
If the issue still persist.
We need to rest the browser and clear the cashe and cookies.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

We need to switch on the bluetooth of both the devices.
And then pair the bluetooth of the speaker in the mobile and connect.

What according to you makes you a good candidate for customer service or technical support job? | I have more than 6 years of in Customer service and technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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