Subject: Tech Support Candidate - Rohit Kanyawal
From: Rohit Kanyawal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Dec 2020 06:28:47 -0500

| | Tech Support Test

Name | Rohit Kanyawal
E-mail | [email-masked]
Phone Number | (+91) 9773540099
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Firewall, cisco switch, VPN, LAN, WAN, proxy setting, AD

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Karma Ayurveda pharma pvt ltd | Sr network security engineer | 01/02/2020 |
Previous Employer 1 | Accenture solutions pvt ltd | Network Administrator | 30/09/2019 |
Previous Employer 2 | Concentrix daksh india pvt ltd | Desktop support engineer L2 | 30/09/2018 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1- first of all, check the internet connectivity.
step 2- Check the url is coreect or not.
Step 3- check the internet ip address, if system have default ip address then we release and renew the ip through the command prompt.
Step 4- Check from the DHCP server that , Ip is assign to that system or not.
Step 5- check the ip address of (www.ndtv.com) through the DNS server, then we directly open the url through the ip address.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1-On the speaker and  enable the bluetooth.
Step 2- Go to the settings in mobile and open the bluetooth.
Step 3- Enable the bluetooth.
Step 4- search the bluetooth speaker device in mobile.
Step 5- pair the speaker bluetooth device.

What according to you makes you a good candidate for customer service or technical support job? | My development skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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