Subject: Tech Support Candidate - Duvesh Sharma
From: Duvesh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Dec 2020 05:01:42 -0500

| | Tech Support Test

Name | Duvesh Sharma
E-mail | [email-masked]
Phone Number | (91) 9999646389
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Niit technologies | Senior Associate | Na | 87000pm
Previous Employer 1 | V connect Enterprises | Senior System administrator | | 75000pm
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Try to reproduce the issue at my end if getting same error ,then checking logs in web server as well in Windows or Linux server.Then analize the logs and working on it  according  logs.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Goto settings looking for Bluetooth then click on it , search the required device to share the data after connect the Bluetooth.
What according to you makes you a good candidate for customer service or technical support job? | Listing customer problem carefully then respond accordingly to customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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