Subject: Tech Support Candidate - Jagmeet mann Jagmeet
From: Jagmeet mann Jagmeet <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Dec 2020 04:42:20 -0500

| | Tech Support Test

Name | Jagmeet mann Jagmeet
E-mail | [email-masked]
Phone Number | (91) 9958480774
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 20 noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NIIT technologies | Virtual proctor | 1september 2020 | 21000
Previous Employer 1 | Groupe Isource | Research analyst | 9 May,2019 | 15000
Previous Employer 2 | N/A | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.please check the URL which you have entered.
2.delete the cookies from the browser's setting and then try again.
3.please grant the access to the specific site which is not loading as chances are that you have not updated the access site for the browser.
4. Please try again using another browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.turn on your Bluetooth of your speakers and mobile.
2. Search for the available Bluetooth devices in your mobile to pair.
3.select the name of that Bluetooth speakers from the searched list and click on select.
4.click on the pair device option, once the devices got paired then it will connect your Bluetooth speakers to mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | I was a virtual proctor for US and UK clients, I supported them with their technical or non technical queries. If their video, audio or site is not working then I used to give the troubleshooting steps. Also worked for client servicing over call and email.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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