Subject: Tech Support Candidate - Lavan Singh
From: Lavan Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Dec 2020 03:51:48 -0500

| | Tech Support Test

Name | Lavan Singh
E-mail | [email-masked]
Phone Number | (+91) 7303399530
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HH Global | Technical Support Engineer | Till working |
Previous Employer 1 | Zensar Technologis Ltd | System engineer | 22-March 2016 | 20000
Previous Employer 2 | CMS info system | FMS Engineer | 15-Feb-2010 | 10000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If you can open another site, like google other site
if working fine then please let me know

If other site is working fine  so there me some site issue with NDTV

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 -Turn On Bluetooth speaker,
2  Turn on Mobile Bluetooth and serach Bluetooth Speraker name on your mobile if you have find the name

3 then after connected the Bluetooth Speaker

What according to you makes you a good candidate for customer service or technical support job? | be patient  and easy slove the problem to customer end
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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