Subject: Tech Support Candidate - Vishal Sharma
From: Vishal Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Dec 2020 03:21:31 -0500

| | Tech Support Test

Name | Vishal Sharma
E-mail | [email-masked]
Phone Number | (91) 9810490815
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Office 365

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Technologies | Technical Consultant | | 32000
Previous Employer 1 | HCl Technologies | Associate Executive | | 17000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will perform two steps -
First of All I would check if my internet connection is working and PC is connected via LAN cable or Wifi networks properly?
Second Step would be to check if the site is working on other browser or may be if the same site is working in a Private window or incognito Tab?

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Please find below steps to establish connectivity between devices-

1) On the iPhone or your Android Phone, Please open the Settings app and Select Bluetooth. This would mostly be a toggle switch to Turn on or off

2) Power on the speakers.

3) Checking "pairing" button which should available be on the body of the speakers. Please Press this button (Pair) on the speaker devices, and wait until they connect to your mobile device.

4) When the speaker appears, please select the device name to connect. It takes a few seconds for the two devices to pair. When done, the status updates to Connected on the screen.

What according to you makes you a good candidate for customer service or technical support job? | I have more than 3+ Years of Technical Support industry. Supporting users across globe including Customers from BT, ABB & Microsoft. Also, I have experience in Managing and Leading and training new trainees and new joiners in my team on Microsoft Outlook especially & Working in SD and having good skill to search something on web in the lowest possible Timeframe.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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