Subject: Tech Support Candidate - Abdullah A
From: Abdullah A <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Dec 2020 01:49:48 -0500

| | Tech Support Test

Name | Abdullah A
E-mail | [email-masked]
Phone Number | (+91) 9540067873
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Badarpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | UST Global | L2 Support engineer | 09/08/2019 | 30,000
Previous Employer 1 | Data link consultancy | L1 Fault management engineer | 16/08/2018 | 19,000
Previous Employer 2 | Altran technology | Alarm monitor engineer | 22/12/2016 | 14,000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1, First check the internet connection.
Step 2, If internet connection will OK. Then clear cookies and junk file from browser.
Step 3, If again issue persist then we will  try to ping IP address of system through command line and wait for output , if ping will be  reachable then again check either sites are blocked or not in your browser, if ping response will be not responded  then contact with your internet provider.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1, Switch on Bluetooth speaker ( ex. speaker name = Alexa )

Step 2, On Bluetooth in your mobile Phone and wait for their automatic search .

Step 3, If Alexa is Discover in automatic Search of  phone Bluetooth , then tap on Alexa name and result is that your speaker will be connected.

What according to you makes you a good candidate for customer service or technical support job?

According to me , excellent listening and questioning skills with clients to establish what the problem is and explain the solution.

ability to work well in a team and Problem Solving Skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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