Subject: Tech Support Candidate - bishu Tamang
From: bishu Tamang <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Dec 2020 00:57:32 -0500

| | Tech Support Test

Name | bishu Tamang
E-mail | [email-masked]
Phone Number | (91) 9650769692
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | webhelp | cce | 15th dec | 25k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | i will first check the error and check if the internet is connected.. if after checking the connection it is not resolved then i will clear cookies and cache. then try again.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | turn on bluetooth on both the device... keep the phone within the range. on the phone please check the speaker device name and connect it by clicking on that.
What according to you makes you a good candidate for customer service or technical support job? | I have worked as a customer service agent and would always love to explain customer in details about anything and providing effective resolution. I believe my this quality will help me with this profile and i'm very tech Savvy.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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