Subject: Tech Support Candidate - Avinash Kumar
From: Avinash Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Dec 2020 15:26:48 -0500

| | Tech Support Test

Name | Avinash Kumar
E-mail | [email-masked]
Phone Number | (+91) 8918243115
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Maximus infoware india pvt ltd | Technical support Engineer | 31st Dec2020 | 24000
Previous Employer 1 | Cell plan technologies Pvt ltd | Network testing | Sept 2017 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

To handle the above mentioned situation use the following steps:-
#Make sure the internet connection works if all ok then,
#Clear the browser cookies and cache.
#Open a new tab and check to see if you can load another website like google.com or anything else if you can't get the result than use another browser to open the given website.
#If your website open in another browser it means that your previous browser is crashed & you need to install fresh browser.
#If your website doesn't open on another browser then you have to check that the given website is down for the user or for everyone.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The steps are as follows:-
#Turn ON the Bluetooth of speaker and mobile phone.
#Now search the name of Bluetooth speaker on your mobile.
#Now click on the option where you get the name of your Bluetooth speaker on your mobile phone .
#Then your device will get connected.

What according to you makes you a good candidate for customer service or technical support job?

According to my experience as a Technical support Engineer i understand the need of the customer & also aware about the current technologies that have been used.
As i am a reliable, consistent & stable for any circumstances.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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