Subject: Tech Support Candidate - Lakshay Dhingra
From: Lakshay Dhingra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Dec 2020 13:39:57 -0500

| | Tech Support Test

Name | Lakshay Dhingra
E-mail | [email-masked]
Phone Number | (91) 9818574947
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Tagore Garden, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dell Technologies | Sr. Technician (Technical support) | | 30000
Previous Employer 1 | Business X Media Pvt. Ltd. | Executive - Sales | |
Previous Employer 2 | Franchise India | Executive Sales | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

> Check if there is a proper internet connection by opening some other website / webpage, if other website opens fine please follow below step

> Check opening the same website in a different browser, if the website opens fine in different browser - go to the previous browser and optimize it by clearing cache / cookies
(if the same website (www.ndtv.com) does not even opens here,  please follow below steps)

> Open command promt : do flush DNS :: Type "ipconfig /flushdns" and press Enter - The same website  must work now.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

> Switch on the bluetooth of the speaker by pressing the little bluetooh button on the speaker (this will now allow the device to connect)
> On the mobile phone, open settings :  bluetooth settings : turn on the bluetooth :: search for the device to connect
> Once you see the name of the device in the list, click on the same

Speaker should be connected to the mobile phone now.

What according to you makes you a good candidate for customer service or technical support job?

Although there are many skills required but the most important ones are as follows:

> Candidate must be good listener.
> Candidate must be patient while dealing with an irate customer.
> Candidate must be firm about the product and must have proper knowledge about the same
> Candidate must deliver wow experience to the customer by connecting with the customer sentiments.
> RESOLUTION IS VERY IMPORTANT - every customer call for it and must get it!!

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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