Subject: Tech Support Candidate - Santosh Kr Patel
From: Santosh Kr Patel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Dec 2020 12:58:56 -0500

| | Tech Support Test

Name | Santosh Kr Patel
E-mail | [email-masked]
Phone Number | (91) 9949429521
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Patna
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Advanced
Server

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Karvy Innotech Ltd | Associate | Still working | 25000
Previous Employer 1 | HCl SERVICES LTD | Customer engineer | 23/02/2017 | 16000
Previous Employer 2 | NBS LTD | Desktop Support Engineer | 31/5/2018 | 17000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly we will check system is connected through lan or not if computer is connected then we will ping the system then check the DNS of computer.If the dns IP not assign we will assign dns then problem will solve.if problem not resolved then we will check proxy settings .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

We will power on the speaker and on the Blue tooth of speak and mobile device.
Mobile Bluetooth will search the nearest device then ask for connections then we will give permission to the mobile to connect the speaker.

What according to you makes you a good candidate for customer service or technical support job? | I have around 6 years of experience in customer support and I got the best customer engineer award for support.i have support many different types of customer through my knowledge and skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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