Subject: Tech Support Candidate - Ravi Chaubey
From: Ravi Chaubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Dec 2020 12:30:19 -0500

| | Tech Support Test

Name | Ravi Chaubey
E-mail | [email-masked]
Phone Number | (+91) 8527389428
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ganesh nagar pandav nagar complex new delhi 110092
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pcyantra support solutions Pvt Ltd | Technical support | Till date | 45000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will first check the other browsers on the computer.
Will check if the computer has proper internet connection.
Will try to open the website in internet explorer without addons.
Will reset the browser.
Will restart the computer and router.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth on phone and on the speaker,
On the phone select the speaker name and pair it with the speaker and when prompted enter the device pairing code.

What according to you makes you a good candidate for customer service or technical support job? | I have good knowledge of interacting with international customers and i am a quick learner and have a never lrt things down attitude.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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