Subject: Tech Support Candidate - Mohit Bhardwaj
From: Mohit Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Dec 2020 12:03:02 -0500

| | Tech Support Test

Name | Mohit Bhardwaj
E-mail | [email-masked]
Phone Number | (91) 7303179780
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bharti airtel limited | Service engineet | N/a | 27600
Previous Employer 1 | Radius infratel pvt limited | Service engineer | 14-Oct-2018 | 18500
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

At first, I will check whether WAN light is blinking or not in the modem(router) if it is blinking, it means that our broadband connectivity from service provide r to our end is ok. Now we move on next step.

Now, Our next is to check whether LAN cable is connected properly or not between Modem to Our computer. If Our computer is connected through LAN cable. If everything is fine till here. Then we move on to next step.

Now we check whether wifi connectivity is showing in our customer or not . If not then we connect it manually. Then we move on to next step

If after following above still website is not opening then we check proxy setting and change if something is wrong. If even after changing the proxy setting connection not working then we make a call to ISP company or it's not department.

In this way we handle this problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

At first, we go to setting and on Bluetooth option in both recieving and transfer device then Bluetooth name will be reflected in both device. Then we have to tap on Bluetooth name and pair it.

So likewise we connect Bluetooth.

What according to you makes you a good candidate for customer service or technical support job?

1.active listening and find out exact problem.
2.provide best resolution of problems with in SLA time (AHT)
3.cooprate with seniors and never mind senior and customer words because both are important for us.
3.i am very quick learner with tool that is used by organization.
4 make a customer happy.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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