Subject: Tech Support Candidate - Vikas Kumar
From: Vikas Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Dec 2020 11:06:42 -0500

| | Tech Support Test

Name | Vikas Kumar
E-mail | [email-masked]
Phone Number | (+91) 9155889959
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sant nagar near gtb nagar metro
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Quillhash technologies | Desktop support engineer | 30 November 2020 | 25k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.First of all, I will make sure that internet connected or not.
2.secondly, I will make sure that website is down for everybody or for me only.
3.Third I will check DNS(domain name server).

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Go to setting in phone.
2.Tap to Bluetooth option.
3.Turn on Bluetooth.
4.A list of available device will appear.
5.If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it.

What according to you makes you a good candidate for customer service or technical support job?

1. Good communication skill.
2 . Have good analytical skill.
3. Have problem solving skill.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |