Subject: Tech Support Candidate - Vedansh Uniyal
From: Vedansh Uniyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Dec 2020 10:36:46 -0500

Tech Support
Test

Name

Vedansh
Uniyal

E-mail

[email-masked]

Phone Number

(91) 9193543048

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Near indian bank , near mamura mandi , sector 66 ,
noida

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers
& Audio
I have experience in trouble shooting

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Techmahindra

Customer executive

30 november 2020

16000

Previous Employer 1

Live digital marketing
solutions pvt Ltd

Excalation and mailling as a l2 executive

1 april 2020

18000

Previous Employer 2

Ienergizer

Customer
executive

20 september 2019

18000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First of
all i'll check about the error that i am facing if error is technical then i
will clear allcatches of browser after that i will check the url and figure it
out after that refresh the browser or open it again if same problem emerges
again i will use some other browser

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Step 1:
switch on the speakers

St. 2 : turn on bt on my mobile and check the device connection on mobile

St. 3 : pair the particular device and play some music

What according to
you makes you a good candidate for customer service or technical support
job?

I am good with customer and decision making,  if customers is
calling for same issue again and again , i use to highlight his or her case to
the department or to our supervisor , good in understanding and listening his
problem and providing resolution to the individual

On a scale of 1 - 5
please rate your fluency in spoken English

4