Subject: Tech Support Candidate - Paras Tiwari
From: Paras Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Dec 2020 10:28:56 -0500

| | Tech Support Test

Name | Paras Tiwari
E-mail | [email-masked]
Phone Number | (91) 6393133852
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 45
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | American Express | Master Ccp | 26 august 2020 | 45000
Previous Employer 2 | Amazon | Cca | 28 feb 2019 | 28000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I’ll make sure that i am using the correct website address. If it’s still does not work I’ll try clearing the cookies caches browsing history of the browser. If it’s still not working I’ll try changing the browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch  on the Bluetooth speaker the switch on the Bluetooth of the device then check under the list of available device if the speaker is showing if yes then click on the name of the speaker it confirm the pairing and the device will be connected with the speaker.
What according to you makes you a good candidate for customer service or technical support job? | A good candidate for a customer service or technical support job should be well equipped to understand the customer problem and make sure he is able to find the root cause of the problem with the info provided by the customer and making sure a resolution is provided for the customers concern
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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