Subject: Tech Support Candidate - Prateek Mishra
From: Prateek Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Dec 2020 09:26:12 -0500

| | Tech Support Test

Name | Prateek Mishra
E-mail | [email-masked]
Phone Number | (+91) 9560818052
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaom
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | Application support engineer | 90 days | 45,000
Previous Employer 1 | Convegenius | Customer sales expert | 31,dec, 2017 | 28k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Below are the steps that I would apply while Troubleshooting:

1.Check network connectivity. If connected
2.Would use website down checker tool,to confirm whether it's error only for me or everyone is facing it.
3.Ping the website through Cmd and confirm time taken to respond and packets lost.
4.Try to reach out other website, if success.
5.Will try to clear the cache and cookies.

As it normally resolves error such as connection reset, timed out, interrupted.

6.Use the traceroute to find where a broken connection exists.

And sometimes it's a planned website outage due to maintenance.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the Bluetooth Speaker and bluetooth of my phone.

Scan via Bluetooth and select the particular speaker.

Select to pair by providing the key.

What according to you makes you a good candidate for customer service or technical support job?

Excellent communication skills
Client service management experience
Perseverance to do troubleshooting

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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