Subject: Tech Support Candidate - Sumit Aggarwal
From: Sumit Aggarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Dec 2020 08:05:06 -0500

| | Tech Support Test

Name | Sumit Aggarwal
E-mail | [email-masked]
Phone Number | (110006) 9015196294
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Arvato india pvt LTD | Data reasearch any listings | 14 july | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Need to check internet connection, change the browser,
Removes all cookies in browser, remove all history, or check on Google may be website get change, if we all following the step after that web side is not open so we can try vpn may be government banned the website in country. Or may be web site is down due to some internally issue wait for few hours and try again.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the bluetooth speaker and open bluetooth settings in mobile phone devices and search new connection you will get speaker bluetooth name select on it and pair the speaker into the mobile phone
What according to you makes you a good candidate for customer service or technical support job? | First understand what issue is facing customer then try to solve the issue,
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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