Subject: Tech Support Candidate - Ria Tagra
From: Ria Tagra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Dec 2020 08:03:04 -0500

| | Tech Support Test

Name | Ria Tagra
E-mail | [email-masked]
Phone Number | (1) 9958488101
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rohini Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Technical support engineer | 5.1.2021 | 45 k
Previous Employer 1 | Accenture | Technical associate | |
Previous Employer 2 | Adobe | Technical advisor | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check Internet connectivity
2. I will refresh the web page.
3. I will try different browser
4. I will ask my colleague if he is facing the same issue(to isolate the issue)
5. I will clear cache and cookies

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the speaker
2. Turn on Bluetooth on both device and speaker.
3. Click on Bluetooth icon on mobile
4. Search for speaker name
5 click on the desired name from the list of devices.
6. Click on connect or pair.

What according to you makes you a good candidate for customer service or technical support job?

I am good at interacting with people across globe.
I do posses excellent probing skills.
I am swift in searching and good at technical terms.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |