Subject: Tech Support Candidate - SAYAN CHATTARAJ
From: SAYAN CHATTARAJ <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Dec 2020 07:29:21 -0500

| | Tech Support Test

Name | SAYAN CHATTARAJ
E-mail | [email-masked]
Phone Number | (0) 8918801566
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lakshmi Nagar, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vareli Technac Pvt Ltd. | Developer | 18/01/2021 | 28500
Previous Employer 1 | Electronics Corporation Of India Ltd | Sr. Consultant | 22/04/2018 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

At this situation first I want to make Sure the Internet Connection Works or not through opening google.com, once it loads properly then I will search something else.

if google.com not connected then I will Restart my Device to clears caches, and forces the device to re-load the program or web page with having issues.

At last I just Open preferred browser, and visit a website checker page.

Thank you

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings
2. Tap the Bluetooth option.
3. Turn on Bluetooth.
4. A list of available devices will appear.
5. If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
6. On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job? | My sincerity and commitment to deliver excellence. This taught me a very crucial realization... that the every service is reflection of a company's vision and mission. My passion is always to deliver an uncompromising service to customer's while sticking to the company's corporate principles. I always make it my goal to personalize my interaction with customers to maintain and create new relationships.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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