Subject: Tech Support Candidate - Krishna Yadav
From: Krishna Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Dec 2020 07:14:46 -0500

| | Tech Support Test

Name | Krishna Yadav
E-mail | [email-masked]
Phone Number | (0532) 8318626552
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Srdt | Data analyst | Na | 10k
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Dear User,

Sorry for Enconvenice we are trying to trouble shoot the concern, kindly have a patient.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly power on the speaker and than after on the Bluetooth functionality in your mobile phone than after the speaker name will appear in mobile click on pairing device than after you will able to connect.
What according to you makes you a good candidate for customer service or technical support job? | Customer satisfaction
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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